ABOUT US

Exchange Policy

Our customer service policies are simple, straightforward and transparent and are drafted keeping your best interests in mind. If by any reason, you wish to part with a product you bought from Beautydukan.com or are unhappy with the quality of the product, you can always send it back to us for replacement with any other item. We promise we will not quibble, argue or frame excuses. It is your right and we respect it. By doing this, we also ensure that our main motto of a memorable shopping experience remains intact.

Though we are always working hard to match your expectations and deliver you quality products, on time, but still, in case, you have decided that you want a replacement, we are ready to help you out. In case of the following scenarios you are liable to get a replacement without any deduction:

We have shipped a wrong product that is not matching with your order or there is a manufacturing defect in the product ordered by you:

·           You have 3 Days  (from the date you receive the parcel) to make up your mind and intimate us that you wish to exchange the product.

·            You can do so by dropping in an Email to order@beautydukan.com or call at +92 321-110-7790 stating your order id 

·            You have to send us the parcel within seven days of its receipt through courier.

·            Courier for sending back the product will be borne by customer.

Some Do’s and Don’ts:

·         Items must be unused and undamaged and must be in their original purchase condition.

·         You need to send us the following: Original Product Packaging, Manufacturer's Containers, Documentation, Warranty Cards, Manuals, and all accessories.

·         All packaging, including the original manufacturer's containers, must be unmarked and not defaced in any manner.

For Customer Support Related write to:

info@beautydukan.com (For General Information)

order@beautydukan.com (For Orders Related)

Wats app us at : +92 321-110-7790

Privacy Policy

Beautydukan.com is always committed to ensuring your privacy is protected so we hope that you will take some time to read our privacy policy explaining what kind of information is collected from you and how in turn the information is used. By using Beautydukan.com and all its sub-domains or buying from us, you are covered under our privacy policy:

Beautydukan.com understands your privacy needs and will not sell or trade personal information collected online from customers with third parties. All personal information collected by Beautydukan.com will only be used internally and exclusively within our corporate group (this includes operational employees, relevant data and support personnel and our fulfilment stakeholders). Our privacy policy is built to fully comply with best practices as per the industry.

When you place order at Beautydukan.com, your personal information will also be automatically used for marketing and/or promotional purposes to keep you abreast with our activities. However, you can choose to not receive marketing or promotional information from Beautydukan.com at anytime by simply utilizing the unsubscribe function in the electronic marketing material sent to you.

Disclosure of Personal Information

Beautydukan.com guarantees that your personal information will not be shared with other organizations, except for companies related to the Beautydukan.com brand and third parties directly working with us to deliver your purchases.

Security of Your Personal Information

Beautydukan.com ensures that all personal information collected from customers are securely and safely stored. We protect your privacy by restricting access to your personal information and keeping up with technology products that prevent unauthorized access to computers and securely destroy personal information when they are no longer needed for record retention purposes.

Changes to the Privacy Policy

Please do frequently check back as Beautydukan.com privacy policy may incorporate changes from time to time. Beautydukan.com reserves the right though to change and modify its privacy policy at any time. All changes to the privacy policy will be published on Beautydukan.com

Cookies/Tracking Technology

The Beautydukan.com Site may use cookie and tracking technology depending on the features offered on the Site. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Through the use of cookies, we are able to:

recognize your browser each time it visits the Site
track which pages you visit whilst at the Site

In addition, we use third party advertisers to place advertisements on the Site. These third party advertisers may use cookies and other technologies to, among other things, enable such third party advertisers to record which advertisements your browser has seen and which site pages you have been viewing when the advertisement was delivered. You should make your own enquiries as to the privacy policies of these third parties. We are not responsible for information on, or the privacy practices of such third parties.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors have access to this information. All emails, SMS and newsletters from this Site allow you to opt out of further mailings.

Periodic Changes

Please note that Beautydukan.com reviews its online privacy practices from time to time and those practices are subject to change. Therefore, users should periodically review this page to ensure familiarity with the most current version of our online privacy statement.

Your Acceptance of Our Privacy Practices

By using Beautydukan.com website, you signify your acceptance of this privacy statement, and you adhere to the terms and conditions posted on the website. If you do not agree with any of these terms, please do not use this site or submit any personal information.

Warranty Policy

Beautydukan.com provides you with a 3 days replacement/checking warranty on every purchase with us. Whether it is under manufacturer warranty or not (This is to ensure that our customer are looked after regardless of market dynamics)

Customers can check the product in 3 days (which starts from the day of delivery to your doorstep). During this period of warranty if something with the products goes wrong then you can replace your product under below mentioned warranty Terms and Conditions.

Exchange & Replace: Beautydukan.com is not liable to replace and exchange a product if returned roughly used or damaged. If receivable is found roughly used or damage, the cost of re-shipping the item shall be paid by the customer.

It is the liability of the customer to send the merchandise back in its original packing as was received. Shipping cost to be borne by the customer.

Terms & Conditions:

Pictures and specs of the products are provided by the Manufacturer/Distributor.

For all ‘Clearance Sale’ products, we are not obligated to confirm 100% delivery for all placed orders without taking money in advance due to the limited stock availability.

Quality control can stop the product before or during shipment if the product is not as per the quality defined (as per advertisement) in case of such issues the customer support department will inform you of additional delivery time.

*1)* Please keep your purchase receipt safe with you which will be issued by Beautydukan.com. The purchase receipt must be presented together with the warranty when making a claim within 3 days of warranty. If the receipt of purchase is not presented, then no claim would be entertained.

*2)* Please make sure proper packing of product is returned, to ensure that no damage occurs to product during transit, box of the product must be in the same condition as received, and box must contain the following:

-Complete contents as received

-Detail note regarding the issue

-Invoice / Purchase receipt copy

*3)* In the event that the goods require repair (under product warranty), the owner is responsible for the cost of transportation to and from Beautydukan.com branch. Whilst in transit the goods are at the owner's risk.

*4)* In the event that no identical product is available for replacement, Beautydukan.com has the right to replace the product with an alternate of equal quality, or offer the customer the choice of other products (with option to upgrade as well)

*5)* This warranty is limited to defects in workmanship or parts. All defective products will be replaced. This warranty does not extend to accessories. This warranty does not cover LCD and batteries or any other consumable items.

*6)* This warranty does not cover any defect caused by an accident, misuse, abuse, improper installation or operation, lack of reasonable care, loss of parts, tampering or attempted repair by a person not authorized by the distributor.

*7)* The warranty will not apply if the factory-applied serial number or seals has been altered or removed from the Product.

*8)* In case if any customer doesn’t want to take the same product which he/she has ordered or is not satisfied with the product purchased, then the customer can replace the purchased product with any other product mentioned on the website.

*9)*  DISPUTE RESOLUTION

We believe we can resolve most customer concerns to the customers' satisfaction within a reasonable time and would like an opportunity to address your complaint or concerns without a formal legal case. By accepting these terms and conditions you agree to try to resolve the dispute informally by contacting us at info@Beautydukan.com . We will try to resolve the complaint by contacting you and it is up to our discretion whether we choose to contact you via email, phone call, SMS, WhatsApp or Facebook. If the complaint is not resolved within 30 days of submission to this email address, you agree to try mediation first and if a resolution is not possible then a formal complaint may be made through arbitration without court intervention.

 *10)*  VIRUSES

Beautydukan.com does not represent that any information (including any file) obtained from or through the website is free from computer Beautydukan.com will not be liable to you or to any other person for any loss or damage (whether direct, indirect, consequential or economic), however caused and whether by negligence or otherwise, which may result directly or indirectly from any such information. To the extent that any liability may be imposed on Beautydukan.com, it shall be limited to the cost of re-supplying that information.

Courier Guide

Unlike many other web sites that have special rules and lots of fine print, Beautydukan.com has a transparent and clear shipping policy for all orders placed on our website, without any special exceptions.

Beautydukan.com negotiates tough with partners to offer its customers the best available courier charges,No Hidden Charges, No Games!
 

Frequently Asked Questions (FAQ)

How to order from Beautydukan.com?

Ordering from Beautydukan.com is actually pretty easy! All you will need to do is to follow three simple steps:

1. Browse for the product you are looking for.
2. Fill the order form on the top right of each page. (An order number will be sent to you via email)
3. Our friendly customer support team will contact you for order confirmation
4. Post confirmations you will get the delivery of your desired product in a few days

Do you have any physical outlets where I can buy your products?

Currently, Beautydukan.com is exclusively an online store. This gives us the advantage of adding new merchandise to our inventory quickly and easily. You can sign up for our online newsletter so you will be able to receive the latest news and updates about Beautydukan.com, including any promos and sales we are offering.

Do you allow exchanges in case the item I get is wrong or defective?

Beautydukan.com offers exchanges in cases the product is wrong or defective (we have a 3 day return policy in place to ensure that all expectations are met). Please visit  http://www.Beautydukan.com/exchange-policy/ for complete details.

How is the quality of the products at Beautydukan.com?

It is our standard practice to have approved and original products on our website only. Before dispatching the product to you each one is checked as per its description to ensure that the best quality products are delivered to your doorstep. Do note, however, that there may be a slight difference between the color on-screen and the color of the actual product due to monitor quality and/or the environment lighting when the photo was taken.

Do you have a minimum order requirement?

We are here to support your product needs whether individual or bulk order quantity. For any assistance with respect to multiple quantities you can choose to get in touch with us through:

info@beautydukan.com (For General Information)

order@beautydukan.com (For Orders Related)

Wats app us at : +92 321-110-7790

How safe is shopping at Beautydukan.com?

Beautydukan.com values the privacy of its customers, which is why we take all of the steps necessary to ensure that your details are kept confidential and will not be available to third-party organizations. Please read our privacy policy for more information about the privacy and security settings of the website.

What do I do if my items have not arrived?

Items are sent to customers within 2 to 3 business days after they have placed their order. If you have opted for registered mail, you can keep track of the progress of your order by using the tracking ID sent to you in your confirmation email to view the status of your purchase. Please contact our customer service team if you have any concerns about product delivery: +92 321-110-7790

Can I change my order?

At our customer service helpdesk, you can change your order because we will be unable to change your order once the product has left our warehouse. If the product has yet to be shipped, you can make an alternate purchase and immediately inform to our call center: +92 321-110-7790.

Can I have my order delivered outside Pakistan?

Currently we only ship to locations within Pakistan. However, you can place your orders from anywhere in the world and we will get back to you with respect to the necessary logistics and price variations

How are items packed?

All items are carefully inspected and then packaged at our fulfillment facilities - to avoid any form of damage. We ensure the package is wrapped in bubble/plastic wrap and fragile (electronic etc.) items are secured in an additional layer of protective packaging.

VIEW & TRACK ORDERS

All orders are dispatched from our warehouse facility that is based in Lahore. We use various courier services to delivery your order.

Once your order is dispatched you'll receive an email from Beautydukan.com containing your tracking number and the assigned courier who will deliver your order. If you don't receive this email and would like to obtain your tracking number, please login to your account and view your Order Details or contact Beautydukan.com using the Contact Us form or email at orders Beautydukan.com.

Once you have your tracking number you can track your parcel by clicking on the assigned courier;

HOW DO I KNOW WHAT WEIGHT AN ITEM IS?

Please refer to the weight details listed within the product details. Please read and ensure accurate desired weight is selected.

WHAT DO I DO IF THE ITEM I AM LOOKING FOR IS NO LONGER AVAILABLE TO PURCHASE ONLINE?

Unfortunately popular items do tend to sell out quickly online, so if you’ve seen something you must have, be sure to snap it up. However, if the item you are after is sold out, and you are a customer from Pakistan, please contact info@Beautydukan.com and we can (if information is available) refer you to one of our retailers in your local area who is sure to have the product available for you to purchase.

WHAT IS THE PAYMENT CURRENCY?

All prices are quoted in Pakistani Rupees.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept payments via Cash of Delivery, mobile banking, direct bank account deposit and via Visa and MasterCard. All credits payments are processed via secure checkout. We do not store your credit card details.